Legal

Privacy policy

How Fluxmio processes account, order, payment, balance, support, external provider, cookie, security, communication and privacy rights data.

This policy explains how Fluxmio collects, uses, retains and protects personal data when you visit the website, create an account, top up balance, place digital orders, use the dashboard, join promotions or contact support. The platform serves international users, so we apply a proportional approach based on transparency, minimization and reasonable security.

The data controller is the legal operator of Fluxmio identified in the platform legal notice. For privacy questions, rights requests or questions about this policy, you may use the legal or support email published on the website or the channels enabled in the dashboard. We may request additional information to verify your identity before responding to a request.

This policy applies to the public website, user dashboard, forms, orders, payments, internal balance, support, communications, VIP programs, affiliates, referrals, reviews and related features. It does not govern third-party websites, social networks, payment gateways, providers, APIs or external services that have their own policies, even when we interact with them to provide the requested service.

We may process data such as name or visible identifier, email address, password in protected form, language, approximate country, currency, preferences, account status, role, registration date, verifications, form consent and related communications. If the user adds billing, tax or business data, it will be processed to manage payments, receipts, support and applicable obligations.

To process orders, we may process links, usernames, profile or post identifiers, social platform, requested country or targeting, quantity, selected service, instructions, order status, necessary metrics, provider responses, incidents, refills, cancellations and support communications. The user should avoid sending passwords, sensitive data or information unnecessary for the service.

We process amounts, currency, selected payment method, transaction identifiers, payment status, internal balance, wallet movements, discounts, bonuses, balance refunds, receipts and information needed for reconciliation, fraud prevention, support and compliance. Full card, bank account or payment credential data is generally processed directly by the relevant payment gateway, not by Fluxmio.

We may collect IP addresses, session identifiers, access logs, browser, device, operating system, language, visited pages, relevant actions, errors, security events, necessary cookies, local storage, tokens, login attempts and anti-fraud data. This data helps maintain sessions, protect forms, prevent abuse, investigate incidents, audit operations and improve stability.

When you contact support, we process messages, subject, history, files or screenshots you send, related order, language, contact data and internal replies. We may also send operational communications about account, security, orders, payments, balance, relevant changes, incidents or policies. Commercial communications will only be sent where a valid basis exists, and you may unsubscribe where applicable.

We use cookies, localStorage, sessionStorage and similar technologies for necessary functions, session, security, preferences, forms, language and, if optional tools are enabled, analytics or marketing. Details about types, purpose and preference management are explained in the cookie policy. Blocking necessary technologies may affect login, orders, payments or the dashboard.

We process data to create and administer accounts, authenticate users, process digital orders, manage balance, payments and billing, deliver requested services, communicate with you, provide support, review incidents, prevent fraud, protect the platform, comply with legal obligations, retain operational evidence, manage affiliates or promotions, improve the experience, measure performance and send permitted communications.

Depending on the applicable jurisdiction, we process data because it is necessary to perform a contract or pre-contractual steps, comply with legal obligations, protect legitimate interests such as security, fraud prevention, support, service improvement and defense against claims, or because you gave consent for specific uses such as non-essential marketing or optional cookies. You may withdraw consent when processing depends on it.

We may share strictly necessary data with hosting, infrastructure, security, email, support, analytics, payment, anti-fraud, billing, social service providers, APIs, automation, administrative tools, professional advisers or authorities where appropriate. Providers should access only the data needed for their function. Some platforms or gateways may act as independent controllers for their own processing.

Fluxmio may operate with users, providers and infrastructure located in different countries, including the United States. When data from users in the European Economic Area, United Kingdom or other jurisdictions with specific rules must be transferred internationally, we seek to apply appropriate mechanisms where required, such as contractual clauses, adequacy decisions, technical measures or other valid instruments. Transfers may be necessary to process orders, payments, support and security.

We retain data for as long as needed to provide the service, maintain the account, manage orders, balance, payments, support, security, audits, fraud prevention, accounting, tax or legal obligations, and defense against claims. Some technical logs are kept for shorter periods, while transaction, billing, incident or compliance data may be kept longer. Backups are deleted or overwritten according to technical cycles.

Depending on your country or state, you may have the right to request access, copy, correction, deletion, objection, restriction, portability, withdrawal of consent or information about the use and recipients of your data. You may also manage communication and cookie preferences where available. We may deny or limit requests where data must be kept for security, fraud, legal obligations, claims, payments, pending orders or third-party rights.

Where applicable, California residents or users in other jurisdictions may have additional rights to know categories of data collected, purposes, sources, recipients, correction, deletion, portability and opt out of certain uses. Fluxmio does not sell personal information for money in the ordinary sense. If technologies that may be considered sale, sharing or targeted advertising under applicable law are enabled in the future, the required choice mechanisms will be provided.

We apply reasonable technical and organizational security measures, such as access controls, encryption or password protection where appropriate, logs, backups, permission limits and review of suspicious activity. No Internet-connected system can guarantee absolute security. The user must protect credentials, log out on shared devices and notify us if unauthorized access is detected.

Fluxmio is not directed to users under 18 and does not knowingly request data from minors. We also do not need sensitive categories such as racial origin, health, religion, biometric data, sexual orientation, political opinions or social media passwords to process standard orders. If a user sends unnecessary or sensitive data, we may delete it, ignore it or restrict its processing where possible.

The platform may use rules, technical signals or automations to detect fraud, prioritize support, review payments, limit risky orders, protect accounts, calculate balance, manage availability or route orders to providers. These measures are intended to protect operations, not to produce unjustified legal effects. Where a decision materially affects an account or order, the user may contact support to request review.

When you submit links, profiles, posts or campaigns, that information may relate to public or third-party content outside Fluxmio. We do not control how social networks or third parties process that data. If you delete or change a profile, post or link on an external platform, minimal information may still remain in internal order, support or compliance records for the necessary periods.

If you publish a review, participate in affiliates, referrals, promotions or campaigns, we may process data associated with your participation, such as identifiers, links, commissions, codes, invitation status, metrics, preferences and communications. Reviews or testimonials you agree to publish may be displayed publicly with the name, alias or information you provided, unless another setting is indicated.

We may update this policy to reflect legal, technical, operational, provider, cookie, payment, security or service changes. The version published on this page is the current reference from its update unless another date is stated. If the change is significant, we may communicate it through the website, dashboard, email or reasonable notice depending on the case.