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Terms and conditions

Fluxmio terms of use for accounts, digital orders, internal balance, payments, social services, external providers, support and liability.

These terms govern access to and use of Fluxmio, a digital platform for browsing, ordering and managing marketing, growth and social presence services. By creating an account, topping up balance, placing an order, using the dashboard or contacting support, you accept these terms and the linked policies.

Use of Fluxmio means acceptance of these terms, the legal notice, privacy policy, cookie policy, returns and refund policy, and any service-specific conditions shown before purchase. If you do not agree, you must not use the platform or place orders. If you act on behalf of a company, brand, agency or third party, you represent that you have sufficient authority to accept these terms.

Fluxmio provides digital, automated or semi-automated services related to visibility, engagement, social campaigns, digital presence, service catalogs, orders, internal balance, VIP plans, affiliates and support. Fluxmio is not a social network, financial institution, legal adviser, employment agency, investment platform or official representative of Instagram, TikTok, YouTube, Facebook, X, Telegram, Spotify, Twitch or other external platforms unless expressly stated.

The user must provide truthful, current and sufficient information to create and maintain an account. The user is responsible for protecting credentials, limiting unauthorized access and reviewing account activity. Fluxmio never needs social media passwords to process a standard order; if a service requires additional data, this will be stated specifically. We may refuse registrations, limit access or request verification where there is fraud risk, abuse, impersonation, suspicious activity, legal non-compliance or use contrary to these terms.

Before confirming an order, the user must check the link, username, quantity, platform, country, service type, restrictions, profile or post visibility, instructions and service compatibility. Incorrect, private, deleted, restricted, modified, duplicated or inaccessible links may prevent delivery and do not automatically create a right to cancellation or refund. The user represents that they have the right or authorization to promote, link to or use the profiles, posts, brands, content or campaigns submitted.

Orders may start processing shortly after confirmation or payment and may move through internal statuses such as pending, processing, partial, completed, cancelled, under review or similar. Published timeframes are operational estimates and not absolute guarantees. Delivery may depend on providers, queues, APIs, external availability, social network limits, anti-fraud filters, algorithm changes, maintenance, time zones, demand volume and correct data submitted by the user.

Many services depend on platforms, providers, gateways, APIs or external systems that Fluxmio does not control. These third parties may change rules, pricing, availability, speed, metrics, policies, limitations or acceptance criteria without prior notice. Fluxmio may replace, pause, cancel, reject, adjust or review an order when an external change makes this necessary. The user is responsible for complying with the terms of the external platforms they use.

The user agrees to use Fluxmio lawfully, honestly and consistently with these terms. The platform must not be used for fraud, spam, phishing, impersonation, harassment, hate, violence, exploitation, illegal sexual content, minors, deceptive manipulation, sanctioned activities, malware, abusive scraping, unauthorized resale, infringement of third-party rights, attacks on the service, reverse engineering, limit circumvention, false claims, abusive chargebacks or any activity that may harm Fluxmio, other users, providers or external platforms.

Prices may be shown in different currencies or equivalents and may vary by provider, country, category, quantity, promotions, VIP level, commissions, availability or external costs. Internal balance is an operational credit for use within Fluxmio; it is not a bank account, deposit, transferable electronic money or financial product. The user is responsible for taxes, reporting duties or costs that apply in their jurisdiction unless Fluxmio is legally required to manage them.

Payments may be processed through external providers. Fluxmio may apply anti-fraud checks, hold orders, review balance, request additional information or reject transactions when risk signals exist. Gateway fees, currency conversions, bank delays or payment provider refusals may be outside Fluxmio control. The user must not initiate false or abusive disputes, chargebacks or payment claims; doing so may result in account suspension, balance hold, order pause and support review.

Cancellations, partial orders, incidents, compensation and refunds are governed by the current returns and refund policy. As a general rule, any voluntary or operational refund approved by Fluxmio is credited exclusively as internal account balance, not to the original payment method and not in cash. This rule applies to the maximum extent permitted by law, without excluding mandatory rights that cannot be contractually limited.

VIP plans, subscriptions, discounts, bonuses, coupons, promotional credits, special access or commercial benefits may be subject to additional conditions, limits, dates, renewal, availability and reasonable use. Unused benefits, expired promotions, already applied discounts, free balance or activated advantages cannot be exchanged for money. Fluxmio may modify or withdraw promotions where there is an error, abuse, fraud, technical incompatibility or change of conditions.

If Fluxmio offers affiliates, referrals or commissions, participation is subject to the rules published from time to time. Commissions may remain pending until orders and payments are valid and final. Cancellations, fraudulent orders, refunds, self-purchases, prohibited incentivized traffic, misleading branding, spam, abuse or non-compliance may void commissions, limit the account or require adjustments. The program does not create employment, agency, partnership, franchise or legal representation.

13. Content, intellectual property and operational license

Fluxmio retains its rights in its brand, interface, text, design, software, databases, documentation, catalogs, automations and own content. The user retains any rights they have in submitted content, but grants Fluxmio a limited, worldwide, non-exclusive license necessary to host, process, transmit, internally display, analyze and use that data to provide the service, manage support, prevent fraud and comply with applicable obligations.

Support is provided through enabled channels and requires enough information to review each case. Fluxmio may send operational communications about account, security, orders, payments, balance, relevant changes, incidents, support or policies. The user must keep a valid email address and review the dashboard. Support responses do not modify these terms unless expressly and authoritatively confirmed. Incomplete, repetitive, abusive or contradictory requests may be closed or given limited priority.

Fluxmio may update, improve, suspend, replace or remove features, pages, services, categories, providers, prices or content where needed for technical, operational, commercial, legal or security reasons. Uninterrupted availability, absolute absence of errors and permanent compatibility with all browsers, devices, networks, gateways or external platforms are not guaranteed. Scheduled or urgent maintenance does not automatically create a right to compensation.

Fluxmio does not guarantee sales, revenue, virality, reputation, ranking, account verification, monetization, indefinite retention of metrics, algorithm behavior, acceptance by social networks or specific advertising or commercial results. Services may vary due to external factors and the condition of each profile or content. Commercial descriptions must be interpreted as operational information, not as an absolute promise of outcome.

To the maximum extent permitted by law, Fluxmio is not liable for indirect damages, lost profits, loss of income, reputation, data, opportunities, campaigns, accounts, followers, ranking, third-party blocks, external platform sanctions or losses arising from incorrect data, misuse, external changes, interruptions, providers or force majeure. Where liability cannot be excluded, it is limited to the amount actually paid for the affected order or, if the claim does not relate to a specific order, the amount paid by the user in the three months before the event giving rise to the claim.

The user agrees to hold Fluxmio harmless from claims, sanctions, damages, costs, losses, reasonable expenses and liabilities arising from breach of these terms, unlawful or abusive use, incorrect data, submitted content, infringement of third-party rights, breach of external platform rules, disputes with the user own clients, resellers or third parties, or use of the platform without sufficient authorization.

Fluxmio may suspend, limit or terminate accounts, orders, access, promotional balance, benefits, affiliate participation or support where there is fraud, abuse, legal risk, non-payment, payment dispute, false data, suspicious activity, breach of these terms, authority request, security issue or use that harms the platform. Suspension does not release the user from pending obligations and does not automatically convert balance or used services into refundable amounts.

Fluxmio may be available to users in different countries, but does not guarantee that all services are suitable, lawful or available in every jurisdiction. The user is responsible for complying with local laws applicable to their activity, advertising, consumers, tax, data, sanctions, export, social platforms and content. Fluxmio may restrict countries, payment methods, services or accounts where needed to meet legal, provider or risk-management obligations.

Personal data processing is governed by the privacy policy, and the use of cookies, local storage and similar technologies is explained in the cookie policy. By using the platform, the user understands that Fluxmio needs to process certain data to manage accounts, orders, payments, balance, security, support, operational communications, abuse prevention and legal compliance.

These terms are governed by the laws of the State of Delaware and applicable federal laws of the United States, without prejudice to mandatory consumer or user rights that cannot be excluded by agreement. Unless a mandatory rule provides another forum, disputes will be submitted to the competent courts of Delaware. If any clause is held invalid or unenforceable, the remaining terms will continue in force to the maximum extent permitted.

Fluxmio may update these terms to reflect legal, technical, operational, commercial, provider or security changes. The version published on the platform is effective from its update unless another date is stated. Translations are provided for the convenience of international users; if there is a material discrepancy, they will be interpreted consistently with the English version and applicable mandatory law.