Legal

Returns and refund policy

Fluxmio terms for cancellations, partial orders and incidents. Approved operational refunds are credited exclusively to internal balance.

This policy governs how refund, return and cancellation requests are reviewed on Fluxmio. The general rule is clear: any refund approved by the platform is issued exclusively as internal Fluxmio account balance, not as cash or a refund to the original payment method.

This policy applies to balance top-ups, digital orders, social services, VIP services, operational incidents, cancelled orders, partial orders and manual account adjustments. It forms part of the platform terms of use and should be read together with the terms and conditions, privacy policy and specific information for the service ordered.

Fluxmio services are digital, automated or semi-automated, and may start processing shortly after the user confirms the order. Once an order has been sent to a provider, queued, started or shows operational activity, it cannot be treated as a returnable physical product. Cancellation, adjustment or balance credit depends on the actual order status, provider conditions and internal verification.

When Fluxmio approves a refund, return, compensation or financial adjustment under its internal policy, the amount is credited exclusively as internal balance in the user account. Voluntary refunds are not made to card, PayPal, bank, cryptocurrency, payment processor, cash or any other external method. Internal balance can be used for new orders on the platform and cannot be exchanged for money, except where a mandatory legal rule or binding decision from an authority, court or payment provider cannot be contractually excluded.

A balance refund may apply when an order is cancelled before execution, when the provider marks it as cancelled or partial, when there is a verifiable technical platform error, when a service becomes unavailable before execution, when an incorrect amount was charged due to a system error, or when support determines that an operational compensation is appropriate. Approval always requires review and is not automatic.

If an order is partially completed, the balance returned, where applicable, is calculated proportionally on the undelivered quantity and the amount actually paid for that order. The delivered, processed, consumed or already submitted part is not refundable. Provider calculations, discounts, bonuses, commissions, promotions or price adjustments may affect the final balance credit.

No refund applies when the order is completed, is processing without a verifiable error, was correctly submitted, depends on variable provider timing, the user submitted an incorrect, private, deleted, restricted or modified link, changed the username, profile, URL or content during delivery, failed to follow service instructions, duplicated orders on the same target, requested a service incompatible with the account, expected a non-guaranteed commercial result or does not provide the information needed to review the incident.

The user is responsible for carefully checking links, usernames, quantities, platform, country, service type and all requirements before confirming an order. Link errors, private profiles, deleted posts, name changes, age or country restrictions, blocked content, inaccessible targets or user changes during delivery do not create a right to refund.

Top-ups are credited as internal account balance. Once balance is credited, there is no withdrawal, cash-out or refund to the original payment method at the user’s voluntary request. If a duplicate payment, crediting error or verifiable technical incident is detected, Fluxmio may correct the balance, add equivalent balance or adjust the account. Bonuses, promotional balance, coupons, gifts, discounts or free credits are not refundable or convertible into money.

Payments related to VIP plans, subscriptions, benefits, discounts or access to special catalogs are digital access and availability services. Unless there is a verifiable technical error or accepted cancellation before the benefit is activated, started periods, granted benefits, used discounts, consumed promotional balance and access that was available to the user are not refundable. If an adjustment applies, it will be credited to internal balance.

Requests must be sent through the dashboard or indicated support channel, including order number, link, useful screenshots and a clear explanation. Support will review internal status, provider data, history, delivery timing and information provided. Review time depends on case complexity and does not automatically stop orders already in process. Incomplete, repetitive or insufficiently documented requests may be closed without credit.

Fluxmio may reject refunds, block balance, limit accounts or suspend services in cases of fraud, abuse, order manipulation, use contrary to instructions, contradictory claims, attempts to obtain double compensation, threats, misuse of support, unjustified chargebacks or open payment disputes. If a payment dispute is active, any balance review may be suspended until the processor resolves the case.

Services may improve visibility, interaction or specific metrics depending on the order type, but Fluxmio does not guarantee sales, revenue, virality, ranking, indefinite retention of metrics, algorithm behavior, acceptance by social networks or external commercial results. Lack of a subjective, advertising or commercial result is not by itself grounds for refund.

Social platforms, providers, APIs and external gateways may change rules, availability, limits, timing or operation without prior notice. If an external change affects an order, Fluxmio will review whether cancellation, replacement, reasonable waiting, operational retry or balance credit is appropriate. Refund is not guaranteed when the service was correctly processed according to the information available at the time of the order.

Nothing in this policy is intended to exclude rights that cannot be limited under applicable law. To the maximum extent permitted, voluntary or operational Fluxmio refunds are made exclusively to internal balance. If a mandatory rule, competent authority, court or payment provider requires a different remedy, it will apply only to the minimum mandatory extent.