Ajuda

Frequently asked questions

FAQ about orders, payments, balance, API and support

Orders

It depends on the service and provider. We show estimated times and update statuses automatically.

Users must review the link before confirming. If cancellation is supported, support can review the case.

Payments and balance

The platform mainly uses prepaid balance. Top up your wallet and then place orders.

Operational refunds are normally credited to internal balance unless a review indicates another method.

Account

Yes. From the client area you can review balance, orders, top-ups and support.